Terms of service

Using Witen

These terms govern the hosted services provided by Witen Labs LLC (Witen, we, or us). By creating an account or connecting an installation to our hosted service, you agree to these terms. If you act for an organization, you must have authority to accept them for that organization. You must be legally able to enter this agreement.

Software distributed under an open-source license, including Witen Blocker under GPL-2.0-or-later, remains governed by that license. These terms do not restrict your rights to use, modify, or redistribute that software under its license. A separately operated collector is subject to its operator's terms.

Your account and systems

Provide accurate account and billing information, protect your credentials, and promptly report suspected unauthorized access. Connect only systems you own or are authorized to administer. You are responsible for your configuration, access permissions, software updates, and independent backups.

Do not use Witen to attack other systems, submit deliberately false security reports, distribute malware except through an authorized sample-submission feature, evade plan limits, access another customer's data, or disrupt the service. Security research must respect the boundaries described on our security page.

Security data and privacy

Connected installations send security events and installation information needed to provide the service. Depending on the software and configuration, this can include IP addresses, request metadata, login outcomes and usernames, software inventory, and enforcement records. File samples and backup content are sent when you enable and use those features.

You retain your rights in the data you submit. You authorize us to process it to operate, secure, support, and improve Witen, and to derive shared threat intelligence as described in our privacy policy. You must have the authority and lawful basis to share this information and provide any required notices to your users. Enrollment does not replace your obligations to them.

The privacy policy explains retention, sharing, and deletion. Disconnecting a sensor stops future submissions from that connection; it does not delete information already received. Contact privacy@witenlabs.com for privacy requests.

Plans, payment, and cancellation

Your selected plan and checkout show the price, billing interval, included capacity, and applicable charges before you subscribe. Paid subscriptions renew automatically at the stated interval until canceled. You authorize recurring charges to your chosen payment method. Any change that requires a new payment authorization will be presented before it takes effect.

You can manage or cancel your subscription from Billing. Cancellation stops future renewals; the cancellation confirmation shows when paid access ends. Removing the plugin or stopping Warden does not cancel a subscription. Contact support@witenlabs.com if you cannot access billing controls or need help with a charge or refund. We review refund requests individually, without limiting refunds or other remedies required by law.

We will notify you of subscription price changes before they apply to a renewal and give you an opportunity to cancel. Taxes may apply as disclosed at checkout. Free features and plan limits may change; we will give notice of changes that materially reduce an existing paid service.

Security and availability limits

Witen can miss attacks and can flag or block legitimate activity. Reputation, scan findings, and recommendations are evidence to review, not proof that a person or system is malicious. Test configuration changes, maintain a recovery path, and review findings before deleting files or applying broad blocks.

We do not guarantee that Witen will prevent every intrusion, detect every malicious file, or remain continuously available. Cached intelligence can expire or become stale during an outage. Witen does not replace patching, backups, access controls, or incident response. A specific service level or support commitment applies only if separately agreed in writing.

Suspension and account closure

We may restrict or suspend access when reasonably necessary to address abuse, a security threat, unpaid charges, or a legal requirement. Where practical and lawful, we will explain the reason and provide an opportunity to resolve it. Urgent threats may require immediate action.

You may stop using Witen and request account closure through support. Cancel recurring billing before closing your account. Account-data deletion follows the privacy policy. If we permanently discontinue a prepaid service for reasons other than your breach, we will refund the unused prepaid portion.

Warranties and liability

To the extent permitted by applicable law, the hosted service is provided as available, without implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Neither party is liable under these terms for indirect or consequential losses, including lost profits or business opportunities. Witen's total liability arising from the hosted service is limited to the fees you paid for that service in the twelve months before the event giving rise to the claim.

These exclusions and limits do not apply to fraud, willful misconduct, or any liability or consumer right that applicable law does not allow us to exclude or limit. Mandatory rights remain available to you. Open-source software warranties are governed by the applicable software license.

Changes and contact

We may update these terms as the service changes. We will update the date above and provide advance notice of material changes, except where an urgent legal or security requirement prevents that. The notice will state when the change takes effect. If you do not accept a material change, you may stop using the hosted service and cancel your subscription before it takes effect.

A separately signed agreement controls where it conflicts with these terms. If one provision cannot be enforced, the remaining provisions still apply. Questions about these terms or the service can be sent to support@witenlabs.com.